Contact us

We'd love to hear from you

Whether you have a question, a bug to report, feedback on your experience, or just want to say something — we read every message.

General enquiries

For anything not covered below: hello@ipse.app

Privacy & data requests

To request access to, export of, or deletion of your data: privacy@ipse.app

We respond to all privacy requests within 30 days in accordance with applicable regulations.

Billing & subscriptions

For questions about charges, refunds, or your Premium subscription: billing@ipse.app

Premium is £15.99/month or £149.99/year (≈ £12.50/month, 22% off). There is no free trial — the Free plan with monthly chat and voice limits is intended as the trial. Annual purchases include a 30-day money-back guarantee: email billing@ipse.app within 30 days of purchase and we will refund you manually via Stripe. Premium removes the monthly caps and unlocks deeper memory and insights — see the homepage FAQ.

Press & partnerships

For media enquiries, press kit requests, or partnership proposals: press@ipse.app

Bug reports

Found something broken? We appreciate detailed reports at bugs@ipse.app. Please include your device, OS version, and a description of what happened.

Response time

We aim to respond to all messages within 2 business days. For urgent matters, please include "URGENT" in your subject line.